The hotel was impressive overall, featuring a beautiful pool area and attentive staff that truly enhanced the experience. However, the service at the reception left something to be desired, and the restaurant experience could have been better due to some unforeseen closures. ,

The room provided a stunning mountain view, enhancing our overall comfort and relaxation. Staff demonstrated exceptional attention to detail, quickly responding to all requests, even addressing issues with the AC by offering an alternative, pre-cooled room. The regional meat dishes at dinner were highlights of the dining experience, though the breakfast options could benefit from a wider selection of cereals. Overall, service staff, particularly in the restaurant and concierge, made our stay memorable.

enormous pool, stunning view of Andes, large and beautifully decorated pool area

The carpet in the room appeared quite old and stained!!! Also, the breakfast delivery on our wedding night was an absolute disaster, leaving us frustrated right when we needed restful service!!!

Sublime Sushi Moments Await

The spacious room and attentive staff made our stay delightful. Breakfast by the scenic pool is a cherished memory, and the Matsuri restaurant's food was extraordinary.

The pool area is stunning, and the night yoga session under the full moon was a magical experience. Our room offered amazing views, and the overall vibe was very relaxing. Perfect for unwinding after a busy day exploring!

I was truly impressed by the spacious and beautifully designed gardens, complete with a stunning pool and waterfall. The accessibility throughout the hotel made moving around a breeze, enhancing my stay significantly as a senior visitor.

More senior-friendly seating options would be appreciated.

Just a solid selection for spending a night in Santiago with fantastic value for money. The showers were luxurious and a delight after a long day. Make sure to double-check your bill at checkout to avoid errors.

Exceptional Stay at a Luxurious Getaway!

The incredible service and exquisite comfort made for a memorable experience. I enjoyed the dynamic breakfast options, especially the fresh pastries. Don’t miss trying the Chilean wines at dinner. they truly made the meal special. The staff's attentiveness was commendable, ensuring every need was met seamlessly.

Had a pleasant 2-night stay at Mandarin Oriental. The staff was exceptionally friendly and attentive. The highlight was the dining experience at Matsuri, which offered an incredible range of Nikkei cuisine. The location was convenient for business engagements.

The room showed signs of wear and the service in the restaurant was inconsistent.

great staff , but room felt dated

The staff ensured our stay was comfortable and welcoming. The house red wine paired beautifully with our meals, adding to the overall experience.

The room felt dated compared to modern expectations.

I thoroughly enjoyed my stay at the Mandarin Oriental. The location offered fine views of the Andes, and the staff provided really good service. The room showed minor signs of wear, which I hope will be addressed soon.